Get Free Shipping Australia Wide On Orders Above $300

FAQs

I would like to discuss some details about products or processes. Can I speak to someone?

Not a problem – our office is staffed from 9:00am – 5:00pm AEST from Monday to Sunday. You can call us on 1800 32 33 34 , put a message in the Contact page or send us an email with your phone number and a convenient time for us to call and we will be in touch.

Do you do weekend or special deliveries?

Deliveries on weekends or public holidays cannot be arranged. Please contact us to negotiate any special delivery requirements. We may be able to deliver Sat and Sunday Local Victoria Only and by special arrangements. Please contact us via email or phone to arrange.

What payment options are available?

You can pay via PayPal or Creditcard – Visa or Mastercard – details are shown on the CHECK OUT page. You can also pay via direct deposit, this option will be shown in the latter stages of the checkout. Or if it is more convenient, we can take card payments over the phone; simply call us on 1800 32 33 34 during office hours. All transactions are processed in Australian dollars.

Is delivery free?

Delivery is free when you spend $300 and over Australia Wide. If you need clarification to this or need assistance with your order Please email or call 1800 32 33 34, Mon- Sun 9am-5pm. Or if you have any questions.

How long will it take for my order to be shipped?

Delivery can take from 3-10 working days from date of order although most items will be dispatched within a 2-4 day timeframe. Products are warehoused in different centres in NSW, Victoria, Queensland and WA so delivery time will vary depending on your choice of product and your delivery address.

Are there any displays available to view?

As we are solely an online store we do not have any displays of our products available to view. However, if you need any further information or clarification on a particular product, please call our 1800 32 33 34 number and speak to one of our friendly customer service team who would be more than happy to assist you. In Some cases we may be able to arrange veiwing of some products in Victoria only and by prior appointment.

How To Pay?

At Checkout we accept all Major credit cards Visa, Mastercard, American Express and others thorugh Paypal. We also do direct banking transfer. Please get in contact with us if you have any questions or concerns.

Dispatch & Delivery

Dispatch will happen within 2-4 business days. Once shipped out it should take around 7-10 business days to be received depending on location. We will only send out goods once order is paid for in full. If you have any questions or concerns please contact us.

Returns and change of mind.

We will Exchange only not refund if goods are unopened in original sealed condition as received within the first 7 days. If goods are faulty we will either send a replacement or parts needed or give a full refund.

(If purchased food service products we will not exchange or refund if been opened as to abide with OHS safety.)

Giving Back Scheme

We Donate $1 from every sale to Oz Harvest. ( OzHarvest is the largest food rescue charity in Australia collecting quality excess food from many food providers and outlets. ... Their regular food deliveries to charities enable them to reduce their food spending and redirect vital funding into education, rehabilitation and other services." ).

Eco Products

We sell products that are good for the enviroment are biodegradable, compostable and break down. Some of our items are also rechargable and reusable which makes them enviromentaly friendly. Others are made of recycled Materials and help reduce waste that end up in our landfills.

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